Aivres Hardware Service & Warranty Policy
Aivres warrants that all Aivres hardware products shall provide a three (3) year warranty. This document describes Warranty Service, including a detailed description of service-level.
The warranty terms and conditions may vary by country, and some services and/or parts may not be available in all countries. For more information about warranty services in your country, contact Aivres technical support or Aivres local office.
2.Warranty Terms and Conditions
Warranty Start Date: The warranty start date is based on Aivres invoice date.
Aivres warrants that the hardware products that the customer have purchased from Aivres shall be free from defects in materials and workmanship under normal use consistent with the product instructions during the Warranty Period. In the event that Aivres receives notice during the warranty period that any Hardware does not conform to its specifications, Aivres shall, at its sole discretion, repair or replace the non-conforming hardware in accordance with this warranty. Aivres replacement parts used in Hardware replacement may be new or equivalent to new in performance and reliability.
RMA Replacement/ Repair Service
Aivres will ship a repaired or replacement part after Aivres received the defective part. If the Advanced Hardware Replacement is applicable, Aivres will ship a replacement material directly to Customer if the hardware is deemed as defective under a valid RMA number in NBD (Next Business Day). The delivery times may vary depending on different customer site location. The customer is required to :
A) Return the defective hardware to Aivres designated service center, in the packaging that arrives with the replacement unit, within five (5) business days since receiving of the replacement part(s). Please remove any confidential, proprietary, or personal information that is stored on the defective unit before it is returned to Aivres. In the event the equipment is not returned within this period, Aivres reserves the right to charge for the purchase price of the product/parts provided.
B) Each party is responsible for the freight (return or shipping cost) respectively. If Aivres determines that the faulty item does not meet the conditions of the warranty specified in this document, customer can either pay for the repair service or return the defective equipment to you at your own cost.
C) Aivres warrants any expansion, repaired or replaced products/parts for ninety (90) days from shipment, or the remaining of the initial warranty period, whichever is longer.
Aivres reserves the rights to revise or adjust the service deliverables of Aivres Service Level Agreement due to the limited regional service resource. Aivres will provide the mutual agreed support service to Customers upon Aivres’ availability.
Aivres does not guarantee that there will be no interruptions or mistakes during the use of the products. Aivres will not undertake any responsibility for the losses arising from any operation not conducted according to Aivres Hardware Products.
The Warranty Service Terms & Conditions do not apply to consumable parts, as well as any products the serial number of which falls off, is damaged or obscure for the following reasons:
The serial number of Aivres product or component has been removed or damaged.
Any product defect rendered as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other external causes.
Any failure caused by virus infection, third party software, interfacing, parts or supplies that are not supplied by Aivres.
Any damage caused by improper site preparation or maintenance or use under abnormal conditions.
Loss or damage in transit.
The product has been modified or serviced by non-authorized personnel.
Any damage to or loss of any personal data, programs, or removable storage media.
The restoration or reinstallation of any data or programs except the software installed by Aivres when the product is manufactured.
Any consumable parts, such as, but not limited to, battery or protective coating that is diminished over time, unless the failure has occurred during DOA period, such failure caused by Aivres’ material or workmanship.
Any cosmetic damage, such as, but not limited to, scratches, dents, broken plastics, metal corrosion, or mechanical damage unless the failure has occurred during DOA period due to a defect in Aivres’ material or workmanship.
Any engineering sample, evaluation unit or non-mass production product is not covered under warranty service.
Any solid-state drive (SSD) the usage of which has reached its write endurance limit.
IN NO EVENT WILL AIVRES BE LIABLE FOR ANY DIRECT LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, OR LOST DATA, OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF AIVRES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND WHETHER OR NOT ANY REMEDY PROVIDED SHOULD FAIL OF ITS ESSENTIAL PURPOSE.
Aivres IT Hardware Product Recycling Policy
The purpose of Aivres under the IT Hardware product recovery policy is to enable Aivres to recover waste electronic equipment and related components from customers for proper recycling or reuse.
This Policy applies to Aivres’ customers, pertains to all the IT Hardware product including, but not limited to, retired product and product previously used when product reaches the end-of-life or end-of-use.
Aivres and its partners shall provide disposition services to include remanufacturing, repair, reuse, and recycling for all IT Hardware product in scope for this policy.
Where remanufacture or reuse is not a viable option, every reasonable effort will be made to control all electronic waste and to minimize electronic waste from entering environmentally irresponsible processes.
Aivres IT Hardware product recycle partners shall contractually commit to employing environmentally responsible processes and practices in the recycling and disposal of materials.
All exports and imports of end-of-use IT Hardware product and electronic waste handled by Aivres and its IT Hardware product recycle partners will comply with existing international environmental and waste shipment conventions, agreements, local laws and other legal requirements.
Data storage media involving data confidentiality shall be properly handled without affecting the security of customer data.
Aivres records destruction certificates for each shipment, including materials, weight and other data.
Aivres provides a variety of services in IT Hardware product recycling policy, including data removal, packaging and transportation of materials, rational disposal and reuse.
Subject to the provisions of applicable local laws, the customer may be entitled to additional statutory benefits which are not affected by the terms and conditions of service attached to Aivres products or the limited warranty of Aivres.
Collection of product from the customer’s location and transportation to a Aivres authorized processing facility.
Reasonably reuse or dispose the recycled equipment.
Where national legislation dictates that other services should be offered, we will adapt our service to be compliant.
Responsibilities of Aivres
Aivres and its partners shall at all stages of the disposition channel comply with all applicable international, regional, national and local laws and conventions.
Aivres can provide transportation services to recycle the equipment at the customer’s designated location, but there may be a charge for packing and shipping services. Transportation service may incur cost if not required under national legislation. Costs will be determined and quoted individually based on current market prices.
There is typically no charge for recycling of Aivres hardware products after delivery of hardware to recycling centers or collection points.
Aivres will inform the customer of the final use of the recycled materials.
Aivres and its partners must have a recycling management system with performance requirements, and maintain ISO certification.
Responsibilities of Customer
The equipment provided by the customer shall be consistent with the information provided.
Consider data security, data storage media such as hard drives should be removed or deleted by customer before recycled.
When too few materials (less than one cubic materials or one full pallet) need to be recycled, the customer may have to arrange their own transportation.
The customer shall provide detailed information when applying for recovery, including but not limited to: equipment information, delivery address, contact person, contact information and delivery method etc.
If the customer chooses Aivres to provide the transportation and package service, Aivres or Aivres’ recycle service partners will go to the designated location to collect the equipment, customer normally should place the material at the loading dock or grand floor.
If customers arrange their own deliveries, the equipment should be packed to ensure that the equipment will not be damaged, and deliver to designated place after packing.
How to Apply for Recycle Services
Customers can contact the following email address to require the recycle service and provide detail information includes: Equipment model, quantity, contact information, equipment location, type of shipping, etc.